Discount Hotel Reservations

 
customer care   
Welcome to our Customer Service Center. Here you can...
  • Find the answers to the most Frequently Asked Questions concerning our website and services.

  • Find out how to view/cancel your reservation.

  • Read our Terms of Service and Privacy Policy.

  • Fill out our contact form to contact us with your questions or comments.

Frequently Asked Questions
Find the answers to the most Frequently Asked Questions concerning our website and services
How do I make a reservation?
The reservation process is simple. Starting on the index page, simply enter or select your desired city, enter the dates of arrival and departure and enter the number of adults traveling. Click the "Search" button and you will be provided with all available properties for the dates you have specified. For more information on a property, click the name of the property or the More Info link. After room types and rates are returned, choose the rate you desire – be sure to read the room type description. Next, click the Book This Room button, and you will be taken to a Secure Reservations form. There you review the reservation information and fill in the blanks on the "Guest Information" and “Credit Card Information” sections. Be sure your name and email address are spelled correctly. After you fill out all of the required information, press the "Reserve the Room" button. After a brief pause for processing, your reservation details, including your confirmation, will be displayed. We recommend you print this page for your records.

What is the difference between the rate types?
Discount Hotel Reservations gathers room rates from a variety of sources. The Exclusive Negotiated Discount Rates are rates that Discount Hotel Reservations gets directly from the hotel. Simply put, these rates save you the most money. Because of our buying power, we are able to negotiate the best rates directly with the property – we negotiate for you. These rates can not be found anywhere else. Discount Hotel Reservations also uses third party suppliers for Additional Discount Rates – these rates can offer significant savings off typical rack rates, but are not controlled by us. Finally, Discount Hotel Reservations accesses the GDS for rates for additional properties. Typically, these rates are displayed in a range (ie $59-$69) and are subject to change by the hotel during your stay.

Is my credit card data safe?

Discount Hotel Reservations takes the protection of your privacy and personal data very seriously. We have taken appropriate steps to ensure your security. All reservations are processed through a secure server, encrypting all data into an unusable form. Additionally, none of your customer information is shared with any outside parties, ever, period

What credit card types are accepted?
Discount Hotel Reservations accepts Visa, Mastercard, American Express, and Discover.

My credit card number is correct, but the hotel is not accepting it. Why?
There are a few possibilities: Your card type is not accepted (check above to see what types of cards we accept) - The card expiration date precedes the reservation date. - You have reached your credit limit - There is a computer error. If you believe that the credit card should be working, simply send us an email, and we will look into the problem

What is the cost for using this service?
For all reservations at properties that are not Exclusive Negotiated Discount Rates (Additional Discount Rates, and GDS rates) a convenience fee will be assessed on a per night basis, and will appear separately on your credit card bill. This charge will be billed from Discount Hotel Reservations, and is imposed to help offset the charges associated with processing your transaction. These charges are subject to change at any time, and are non-refundable.

Are taxes included in the rate?
It will be indicated by the quoted rate if taxes and miscellaneous charges/fees are included. In general, taxes and fees are included for Exclusive Negotiated Discount Rates and Additional Discount Rates, and are not included for other properties. This is a guide, not the rule, and you should carefully read all text associated with any reservation.

Can I specify where I would like my room located?
A special request section appears on the Reservation Form to insert requests and submit them to the hotel. The hotel staff will do their best to accommodate special requests. We cannot guarantee that your requests will be granted because they are subject to availability.

Is the room rate per person or per night?
Unless otherwise noted, rates are based on double occupancy per room, and are quoted on a nightly basis. Extra people, children, roll-away beds and incidentals may be subject to additional charges.

When will my reservation be at the hotel?

Exclusive Negotiated Discount Rates: Reservations are sent to the property immediately upon reservation. However, it may take up to 24 hours for the reservation department at the property to receive notice of the reservation. Other Properties: It takes a minimum of 24 hours before your reservation details reach the lodging's computer system. Rest assured, the room is booked; however, the hotel simply has not entered your details into their system yet.

What is the cancellation policy on my reservation?

The Cancellation Policy will be provided on the hotel informational pages and on the hotel booking form. These policies will vary by property, so you must read each one carefully. In general, the standard increments are that you must cancel the room(s) by 4 or 6 PM on the arrival date, or 24, 48, or 72 hours prior to your specified arrival; however, these are just general guidelines and the specific policy of the property will prevail. If you cancel before the deadline, generally you will not be charged a penalty. Canceling after the stated period will result in a cancellation penalty fee. Reservations of Exclusive Negotiated Discount Rates and Additional Discount Rates will apply a cancellation fee regardless of the timeframe of cancellation. If the cancellation is outside of the time allotted, you may be charged for one night's stay.

How do I cancel a reservation?
You may cancel your reservation using the "View/Cancel Reservation" link.
Cancel Reservation
The Cancellation Policy for each hotel will be provided on the hotel informational pages and on the hotel booking form. These policies will vary from lodging to lodging, so you must read each one carefully.
Reservations of Exclusive Negotiated Discount Rates, and Additional Discount Rates will apply a cancellation fee regardless of the timeframe of cancellation. If the cancellation is outside of the time allotted, you may be charged for one night's stay. Please make sure you understand the cancellation policy of the property of which you are interested, before making your reservation
Sign in via the "Customer Sign-In" module on this page to cancel your reservation.
Privacy Policy
Discount Hotel Reservations is publishing this statement so that you, our users, will understand the premium we place on your patronage. This site uses SSL (Secure Sockets Layer), which is an industry standard protocol used for secure transmission of data across the Internet. SSL protects against the loss, misuse, and alteration of the information under our control. We know that you place your trust in us when you give us your personal information. In return, we want to disclose exactly how we plan to safeguard this data.

This privacy statement covers the site www.discounthotelreservations.net  


If users have questions or concerns regarding this statement, they should contact Discount Hotel Reservations by using the contact form at the bottom of this page.
What is your privacy policy, and why do you publish it?

Our privacy statement explains how we collect information about our users. It also describes the ways in which we use this information.

We are publishing this statement so that you, our users, will understand the premium we place on your patronage. This site uses SSL (Secure Sockets Layer), which is an industry standard protocol used for secure transmission of data across the Internet. SSL protects against the loss, misuse, and alteration of the information under our control. We know that you place your trust in us when you give us your personal information. In return, we want to disclose exactly how we plan to safeguard this data.

What information are you going to collect about me?

In order to process reservations, you will be asked to give us of the following types of information:

your name
your email address
your phone number
your credit card number
your address
your zip code

What do you do with the information you gather?

Discount Hotel Reservations never sells or gives your information to any list management firms. Advertisers on our site are also not permitted to receive your personal information, although we may report aggregate data to them, such as the total number of visitors we have received, what types of properties we have booked, etc…

The exception is properties for which we make reservations. If you make a reservation at one of the properties found on this website, your information is provided to the property in order to hold your reservation. We will not share that information with any other advertiser or any list firm. Please make sure to check the privacy policy of the hotel with which you make a reservation, as your personal information will be shared with that hotel, and may be subject to a different privacy policy.

When you make a reservation at a property, your information is given ONLY to that property. We do not share this information with any of our other properties, or any advertiser or third party website associated with Discount Hotel Reservations.

Here are some examples of the ways we use your information:

We use your IP address to help diagnose problems with our server, to administer our website, and to make sure that you don't see the same advertisements over and over again. IP addresses, etc. are not linked to personally identifiable information.

A "cookie" file is a data file written to your hard drive when visiting a site. Presently, Discount Hotel Reservations does not employ the use of cookies.

We use customer contact information from the registration form to send you tailored information about interests that you have indicated and promotional materials from time to time. Your contact information is also used to contact you when necessary, such as informing you of updates to our site and alerting you to special offers from us or our advertisers. All information will be sent from Discount Hotel Reservations, and may include offers from our advertisers. Advertisers will not contact you directly. (Users may opt out of receiving future mailings, if they wish to; please see the Choice/Opt Out and Correct/Update section below.)

 

We use customer contact information from the email newsletter signup to send you detailed newsletters highlighting current deals you may be interested in based upon your previous use.  (Users may opt out of receiving future mailings, if they wish to; please see the Choice/Opt Out and Correct/Update section below.)


Our site uses billing information (like credit card numbers) only to bill a user for services he or she orders. We use a credit card processing company to bill users for goods and services. This company does not retain, store or use personally identifiable information for any secondary purposes.

If we are going to use your personally identifiable information in a manner different from that stated at the time of collection we will notify you via email. You will have a choice as to whether or not we use your information in this different manner.

Other Privacy Issues

Here are a couple of other things we thought you'd like to know:

This site contains links to other sites. Discount Hotel Reservations cannot take responsibility for the privacy practices or the content of the sites we link to.

We also enable users to email pages of our web site to third parties. This email will contain a link to the Discount Hotel Reservations website. No further emails will be sent unless they OPT IN to receive email from us.

Choice/Opt Out and Correct/Update

Our site provides users the opportunity to opt out of receiving communications from us. We offer this in our first status check email to you as well as all subsequent emails.

You can also ask us to remove, change, or modify your information from our databases in one of the following ways:

  • Send email to contact@discounthotelreservations.net
  • You can also unsubscribe to the emails by clicking on "Reply."

Contacting the Website

If you have any questions about this privacy statement, the practices of this site, or your dealings with this site, please feel free to contact us! You can reach us in any of the following ways:

  • Send email to contact@discounthotelreservations.net
  • Use the contact form at the bottom of this page

Legal Disclaimer

Though we make every effort to preserve user privacy, we may need to disclose personal information when required by law wherein we have a good-faith belief that such action is necessary to comply with a current judicial proceeding, a court order or legal process served on our Web site.

Terms Of Service
This website, and the services herein, is offered exclusively by Discount Hotel Reservations and/or its various third party providers and distributors. Its offer of such services are conditioned on the user's ("User") acceptance of the terms and conditions set forth herein and on other pages of this web site ("Site"). By accessing and using this Site or any of its services, User shall be deemed to have agreed to all the terms, conditions, and notices in this Site ("Agreement") without modification.

Terms of Service

AGREEMENT BETWEEN CUSTOMER AND DISCOUNT HOTEL RESERVATIONS

This Web site is offered to you, the customer, conditioned on your acceptance without modification of the terms, conditions, and notices contained herein. Your use of this Web site constitutes your agreement to all such terms, conditions, and notices.

PERSONAL AND NONCOMMERCIAL USE LIMITATION

This Web site is for your personal and noncommercial use. The content and information on this Web site (including, without limitation, price and availability of travel services), as well as the infrastructure used to provide such content and information, is proprietary to Discount Hotel Reservations or its suppliers and providers. Accordingly, as a condition of using this Web site, you agree not to use this Web site or its contents or information for any commercial or non-personal purpose (direct or indirect). While you may make limited copies of your travel itinerary (and related documents) for travel or services purchased through this Web site, you agree not to modify, copy, distribute, transmit, display, perform, reproduce, publish, license, create derivative works from, transfer, or sell or re-sell any information, software, products, or services obtained from this Web site. In addition, whether or not you have a commercial purpose, you agree not to:

(i) access, monitor or copy any content or information of this Web site using any robot, spider, scraper or other automated means or any manual process for any purpose without express written permission Discount Hotel Reservations;
(ii) violate the restrictions in any robot exclusion headers on this Web site or bypass or circumvent other measures employed to prevent or limit access to this Web site;
(iii) take any action that imposes, or may impose, in the discretion of Discount Hotel Reservations, an unreasonable or disproportionately large load on the Discount Hotel Reservations infrastructure; or
(iv) deep-link to any portion of this Web site (including, without limitation, the purchase path for any travel services) for any purpose without express written permission of Discount Hotel Reservations.

COPYRIGHT AND TRADEMARK NOTICES

All contents of this Web site are: ©2004 Discount Hotel Reservations all rights reserved. Other product and company names mentioned herein may be the trademarks of their respective owners.

LIABILITY DISCLAIMER

THE INFORMATION, SOFTWARE, PRODUCTS, AND SERVICES PUBLISHED ON THIS WEB SITE MAY INCLUDE INACCURACIES OR TYPOGRAPHICAL ERRORS. IN PARTICULAR, DISCOUNT HOTEL RESERVATIONS. AND ITS AFFILIATES DO NOT GUARANTEE THE ACCURACY OF, AND DISCLAIM LIABILITY FOR INACCURACIES RELATING TO THE INFORMATION AND DESCRIPTION OF THE HOTEL, CAR AND OTHER TRAVEL PRODUCTS DISPLAYED ON THIS WEBSITE (INCLUDING, WITHOUT LIMITATION, PHOTOGRAPHS, LIST OF HOTEL AMENITIES, GENERAL PRODUCT DESCRIPTIONS, ETC.), MUCH OF WHICH INFORMATION IS PROVIDED BY THE RESPECTIVE SUPPLIERS. HOTEL RATINGS DISPLAYED ON THIS WEBSITE ARE INTENDED AS ONLY GENERAL GUIDELINES, AND DISCOUNT HOTEL RESERVATIONS AND ITS AFFILIATES DO NOT GUARANTEE THE ACCURACY OF THE RATINGS. CHANGES ARE PERIODICALLY ADDED TO THE INFORMATION HEREIN. DISCOUNT HOTEL RESERVATIONS, ITS AFFILIATES, AND/OR THEIR RESPECTIVE SUPPLIERS MAY MAKE IMPROVEMENTS AND/OR CHANGES ON THIS WEB SITE AT ANY TIME.

DISCOUNT HOTEL RESERVATIONS, ITS AFFILIATES, AND/OR THEIR RESPECTIVE SUPPLIERS MAKE NO REPRESENTATIONS ABOUT THE SUITABILITY OF THE INFORMATION, SOFTWARE, PRODUCTS, AND SERVICES CONTAINED ON THIS WEB SITE FOR ANY PURPOSE, AND THE INCLUSION OR OFFERING FOR SALE OF ANY PRODUCTS OR SERVICES ON THIS WEB SITE DOES NOT CONSTITUTE ANY ENDORSEMENT OR RECOMMENDATION OF SUCH PRODUCTS OR SERVICES DISCOUNT HOTEL RESERVATIONS OR ITS AFFILIATES.. ALL SUCH INFORMATION, SOFTWARE, PRODUCTS, AND SERVICES ARE PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND. DISCOUNT HOTEL RESERVATIONS, ITS AFFILIATES, AND/OR THEIR RESPECTIVE SUPPLIERS HEREBY DISCLAIM ALL WARRANTIES AND CONDITIONS WITH REGARD TO THIS INFORMATION, SOFTWARE, PRODUCTS, AND SERVICES, INCLUDING ALL IMPLIED WARRANTIES AND CONDITIONS OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NONINFRINGEMENT.

THE, HOTELS AND OTHER SUPLIERS PROVIDING TRAVEL OR OTHER SERVICES FOR DISCOUNT HOTEL RESERVATIONS  ARE INDEPENDENT CONTRACTORS AND NOT AGENTS OR EMPLOYEES OF DISCOUNT HOTEL RESERVATIONS OR ITS AFFILIATES. DISCOUNT HOTEL RESERVATIONS  AND ITS AFFILIATES ARE NOT LIABLE FOR THE ACTS, ERRORS, OMISSIONS, REPRESENTATIONS, WARRANTIES, BREACHES OR NEGLIGENCE OF ANY SUCH SUPPLIERS OR FOR ANY PERSONAL INJURIES, DEATH, PROPERTY DAMAGE, OR OTHER DAMAGES OR EXPENSES RESULTING THEREFROM. DISCOUNT HOTEL RESERVATIONS  AND ITS AFFILIATES HAVE NO LIABILITY AND WILL MAKE NO REFUND IN THE EVENT OF ANY DELAY, CANCELLATION, OVERBOOKING, STRIKE, FORCE MAJEURE OR OTHER CAUSES BEYOND THEIR DIRECT CONTROL, AND THEY HAVE NO RESPONSIBILITY FOR ANY ADDITIONAL EXPENSE, OMISSIONS, DELAYS, RE-ROUTING OR ACTS OF ANY GOVERNMENT OR AUTHORITY.

IN NO EVENT SHALL DISCOUNT HOTEL RESERVATIONS , ITS AFFILIATES, AND/OR THEIR RESPECTIVE SUPPLIERS BE LIABLE FOR ANY DIRECT, INDIRECT, PUNITIVE, INCIDENTAL, SPECIAL, OR CONSEQUENTIAL DAMAGES ARISING OUT OF, OR IN ANY WAY CONNECTED WITH, THE USE OF THIS WEB SITE OR WITH THE DELAY OR INABILITY TO USE THIS WEB SITE, OR FOR ANY INFORMATION, SOFTWARE, PRODUCTS, AND SERVICES OBTAINED THROUGH THIS WEB SITE, OR OTHERWISE ARISING OUT OF THE USE OF THIS WEB SITE, WHETHER BASED ON CONTRACT, TORT, STRICT LIABILITY, OR OTHERWISE, EVEN IF DISCOUNT HOTEL RESERVATIONS, ITS AFFILIATES, AND/OR THEIR RESPECTIVE SUPPLIERS HAVE BEEN ADVISED OF THE POSSIBILITY OF DAMAGES. BECAUSE SOME STATES/JURISDICTIONS DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES, THE ABOVE LIMITATION MAY NOT APPLY TO YOU.

INDEMNIFICATION

You agree to defend and indemnify Discount Hotel Reservations, its affiliates, and/or their respective suppliers and any of their officers, directors, employees and agents from and against any claims, causes of action, demands, recoveries, losses, damages, fines, penalties or other costs or expenses of any kind or nature including but not limited to reasonable legal and accounting fees, brought by

(i) you or on your behalf in excess of the liability described above; or
(ii) by third parties as a result of

(a) your breach of these Web Site Terms, Conditions and Notices or the documents referenced herein;
(b) your violation of any law or the rights of a third party; or
(c) your use of this Web site.

NO UNLAWFUL OR PROHIBITED USE

As a condition of your use of this Web site, you warrant that you will not use this Web site for any purpose that is unlawful or prohibited by these terms, conditions, and notices.

LINKS TO THIRD-PARTY SITES

This Web site may contain hyperlinks to Web sites operated by parties other than Discount Hotel Reservations. Such hyperlinks are provided for your reference only. Discount Hotel Reservations does not control such Web sites and is not responsible for their contents or your use of them. Discount Hotel Reservations inclusion of hyperlinks to such Web sites does not imply any endorsement of the material on such Web sites or any association with their operators.

TERMS, CONDITIONS AND WARRANTIES

Tax Recovery Charge
The tax charge on Exclusive Deal hotel transactions is a recovery of all applicable transaction taxes (e.g. sales and use, occupancy, room tax, excise tax, value added tax, etc) that Discount Hotel Reservations pays to the vendors (e.g. hotels, etc.) in connection with your travel arrangements.

Discount Hotel Reservations is not the vendor collecting and remitting said tax to the applicable tax authorities. The vendors bill all applicable taxes to Discount Hotel Reservations and Discount Hotel Reservations remits such tax directly to the vendor.  Discount Hotel Reservations is not a co-vendor associated with the vendor with whom we book or reserve our customer's travel arrangements.

Taxability and the appropriate tax rate vary greatly by location. Discount Hotel Reservations actual tax cost paid to the vendor may vary from the tax recovery charge, depending upon the rates, taxability, etc. in effect at the time of the actual use of the hotel by our customer.

Service Fee
These fees cover the costs incurred by Discount Hotel Reservations in servicing your travel reservation.


MODIFICATION OF THESE TERMS AND CONDITIONS

Discount Hotel Reservations reserves the right to change the terms, conditions, and notices under which this Web site is offered and you agree to accept and be bound by those terms, conditions, and notices that are in effect at the time of your use of Discount Hotel Reservations Website and facilities.

GENERAL

This agreement is governed by the laws of the State of New York, USA. You hereby consent to the exclusive jurisdiction and venue of courts in
Nassau County, New York, USA, in all disputes arising out of or relating to the use of this Web site. Use of this Web site is unauthorized in any jurisdiction that does not give effect to all provisions of these terms and conditions, including, without limitation, this paragraph.

You agree that no joint venture, partnership, employment, or agency relationship exists between you and Discount Hotel Reservations as a result of this agreement or use of this Web site.

Discount Hotel Reservations performance of this agreement is subject to existing laws and legal process, and nothing contained in this agreement is in derogation of Discount Hotel Reservations right to comply with law enforcement requests or requirements relating to your use of this Web site or information provided to or gathered by Discount Hotel Reservations with respect to such use.

If any part of this agreement is determined to be invalid or unenforceable pursuant to applicable law including, but not limited to, the warranty disclaimers and liability limitations set forth above, then the invalid or unenforceable provision will be deemed superseded by a valid, enforceable provision that most closely matches the intent of the original provision and agreement shall continue in effect.

This agreement (and any other terms and conditions referenced herein) constitutes the entire agreement between the customer and Discount Hotel Reservations with respect to this Web site and it supersedes all prior or contemporaneous communications and proposals, whether electronic, oral, or written, between the customer and Discount Hotel Reservations with respect to this Web site. A printed version of this agreement and of any notice given in electronic form shall be admissible in judicial or administrative proceedings based upon or relating to this agreement to the same extent and subject to the same conditions as other business documents and records originally generated and maintained in printed form.

Fictitious names of companies, products, people, characters, and/or data mentioned herein are not intended to represent any real individual, company, product, or event.

Any rights not expressly granted herein are reserved.

USE OF TRAVEL AGENT AREA

The Discount Hotel Reservations Travel Agent feature of this Web site is provided solely to assist customers in determining the availability of travel-related goods and services and to make legitimate reservations or otherwise transact business with suppliers, and for no other purposes. You warrant that you are at least 18 years of age and possess the legal authority to enter into this agreement and to use this Web site in accor
dance with all terms and conditions herein. You agree to be financially responsible for all of your use of this Web site (as well as for use of your account by others, including, without limitation, minors living with you). You agree to supervise all usage of this Web site by minors under your name or account. You also warrant that all information supplied by you or members of your household in using this Web site is true and accurate. Without limitation, any speculative, false, or fraudulent reservation or any reservation in anticipation of demand is prohibited. You agree that the travel services reservations facilities of this Web site shall be used only to make legitimate reservations or purchases for you or for another person for whom you are legally authorized to act. You understand that overuse or abuse of the travel services reservation facilities of this Web site may result in you being denied access to such facilities.

Separate terms and conditions will apply to your reservation and purchase of travel-related goods and services that you select. You agree to abide by the terms or conditions of purchase imposed by any supplier with whom you elect to deal, including, but not limited to, payment of all amounts when due and compliance with the supplier's rules and restrictions regarding availability and use of fares, products, or services. You understand that any violation of any such supplier’s conditions of purchase may result in cancellation of your reservation(s) or purchase, in your being denied access to any hotels, or automobiles, in your forfeiting any monies paid for such reservation(s) or purchase, and in Discount Hotel Reservations debiting your account for any costs Discount Hotel Reservations incurs as a result of such violation. You shall be completely responsible for all charges, fees, duties, taxes, and assessments arising out of the use of this Web site.  

 

Contact Us
If you have any questions or comments regarding this web site, please feel free to contact us!
Your Name:
Your E-mail:
Department to Contact:
What is this regarding?
Your Question/Comments:

E-Mail Address:
Password:

Forgot Password?

 


hotel name:

Sign up for exclusive access to our best travel deals. 

privacy guaranteed

|   hotels |   cars |   customer care
© 2008 Discount Hotel Reservations All rights reserved.