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Important Message |
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Welcome to our Customer Service Center. Here you can...- Find the answers to the most Frequently Asked Questions concerning our website and services.
- Find out how to view/cancel your reservation.
- Read our Terms of Service and Privacy Policy.
- Fill out our contact form to contact us with your questions or comments.
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| Frequently Asked Questions |
| Find the answers to the most Frequently Asked Questions
concerning our website and services |
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How do I make a reservation? The reservation process is simple.
Starting on the index page, simply enter or select your desired city, enter the
dates of arrival and departure and enter the number of adults traveling.
Click the "Search" button and you will be
provided with all available properties for the dates you have specified. For
more information on a property, click the name of the property or the More Info
link. After room types and rates are returned, choose the rate you desire – be
sure to read the room type description. Next, click the Book This Room button,
and you will be taken to a Secure Reservations form. There you review the
reservation information and fill in the blanks on the "Guest Information" and
“Credit Card Information” sections. Be sure your name and email address are
spelled correctly. After you fill out all of the required information, press the
"Reserve the Room" button. After a brief pause for processing, your reservation
details, including your confirmation, will be displayed. We recommend you print
this page for your records.
What is the difference between the rate types? Discount Hotel Reservations gathers room rates from a variety of sources. The
Exclusive Negotiated Discount Rates are rates that Discount Hotel Reservations gets directly
from the hotel. Simply put, these rates save you the most money. Because of our
buying power, we are able to negotiate the best rates directly with the property
– we negotiate for you. These rates can not be found anywhere else. Discount Hotel Reservations also uses third party suppliers for Additional Discount Rates – these
rates can offer significant savings off typical rack rates, but are not
controlled by us. Finally, Discount Hotel Reservations accesses the GDS for rates for
additional properties. Typically, these rates are displayed in a range (ie
$59-$69) and are subject to change by the hotel during your stay.
Is my credit card data safe? Discount Hotel Reservations takes the protection of your
privacy and personal data very seriously. We have taken appropriate steps to
ensure your security. All reservations are processed through a secure server,
encrypting all data into an unusable form. Additionally, none of your customer
information is shared with any outside parties, ever, period
What credit card types are accepted? Discount Hotel Reservations accepts Visa, Mastercard,
American Express, and Discover.
My credit card number is correct, but the hotel is not accepting it. Why? There are a few possibilities: Your
card type is not accepted (check above to see what types of cards we accept) -
The card expiration date precedes the reservation date. - You have reached your
credit limit - There is a computer error. If you believe that the credit card
should be working, simply send us an email, and we will look into the problem
What is the cost for using this service? For all reservations
at properties that are not Exclusive Negotiated Discount Rates (Additional
Discount Rates, and GDS rates) a convenience fee will be assessed on a per night
basis, and will appear separately on your credit card bill. This charge will be
billed from Discount Hotel Reservations, and is imposed to help offset the charges associated
with processing your transaction. These charges are subject to change at any
time, and are non-refundable.
Are taxes included in the rate? It will be indicated by the quoted rate if taxes and miscellaneous
charges/fees are included. In general, taxes and fees are included for Exclusive
Negotiated Discount Rates and Additional Discount Rates, and are not included
for other properties. This is a guide, not the rule, and you should carefully
read all text associated with any reservation.
Can I specify where I would like my room located? A special request section appears on the
Reservation Form to insert requests and submit them to the hotel. The hotel
staff will do their best to accommodate special requests. We cannot guarantee
that your requests will be granted because they are subject to availability.
Is the room rate per person or per night? Unless otherwise
noted, rates are based on double occupancy per room, and are quoted on a nightly
basis. Extra people, children, roll-away beds and incidentals may be subject to
additional charges.
When will my reservation be at the hotel? Exclusive Negotiated Discount Rates: Reservations are sent to the
property immediately upon reservation. However, it may take up to 24 hours for
the reservation department at the property to receive notice of the reservation.
Other Properties: It takes a minimum of 24 hours before your reservation details
reach the lodging's computer system. Rest assured, the room is booked; however,
the hotel simply has not entered your details into their system yet.
What is the cancellation policy on my reservation? The
Cancellation Policy will be provided on the hotel informational pages and on the
hotel booking form. These policies will vary by property, so you must read each
one carefully. In general, the standard increments are that you must cancel the
room(s) by 4 or 6 PM on the arrival date, or 24, 48, or 72 hours prior to your
specified arrival; however, these are just general guidelines and the specific
policy of the property will prevail. If you cancel before the deadline,
generally you will not be charged a penalty. Canceling after the stated period
will result in a cancellation penalty fee. Reservations of Exclusive Negotiated
Discount Rates and Additional Discount Rates will apply a cancellation fee
regardless of the timeframe of cancellation. If the cancellation is outside of
the time allotted, you may be charged for one night's stay.
How do I cancel a reservation? You may cancel your reservation using the
"View/Cancel Reservation" link.
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| Cancel Reservation |
The Cancellation Policy for each hotel will be provided on the
hotel informational pages and on the hotel booking form. These policies will
vary from lodging to lodging, so you must read each one carefully.
Reservations of Exclusive Negotiated Discount Rates, and Additional Discount
Rates will apply a cancellation fee regardless of the timeframe of
cancellation. If the cancellation is outside of the time allotted, you may be
charged for one night's stay. Please make sure you understand the cancellation
policy of the property of which you are interested, before making your
reservation |
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Sign in via the "Customer Sign-In" module on this page to cancel your reservation.
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| Privacy Policy |
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Discount Hotel Reservations is publishing this statement so that you, our
users, will understand the premium we place on your patronage. This site uses
SSL (Secure Sockets Layer), which is an industry standard protocol used for
secure transmission of data across the Internet. SSL protects against the loss,
misuse, and alteration of the information under our control. We know that you
place your trust in us when you give us your personal information. In return,
we want to disclose exactly how we plan to safeguard this data.
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This privacy statement covers the
site www.discounthotelreservations.net
If users have questions or concerns regarding this statement, they should
contact Discount Hotel Reservations by using the contact form at the bottom of this page.
What is your privacy policy, and why do you publish it?
Our privacy statement explains how we collect information about our users. It
also describes the ways in which we use this information.
We are publishing this statement so that you, our users, will understand the
premium we place on your patronage. This site uses SSL (Secure Sockets Layer),
which is an industry standard protocol used for secure transmission of data
across the Internet. SSL protects against the loss, misuse, and alteration of
the information under our control. We know that you place your trust in us when
you give us your personal information. In return, we want to disclose exactly
how we plan to safeguard this data.
What information are you going to collect about me?
In order to process reservations, you will be asked to give us of the following
types of information:
your name
your email address
your phone number
your credit card number
your address
your zip code
What do you do with the information you gather?
Discount Hotel Reservations never sells or gives your information to any list
management firms. Advertisers on our site are also not permitted to receive
your personal information, although we may report aggregate data to them, such
as the total number of visitors we have received, what types of properties we
have booked, etc…
The exception is properties for which we make reservations. If you make a
reservation at one of the properties found on this website, your information is
provided to the property in order to hold your reservation. We will not share
that information with any other advertiser or any list firm. Please make sure
to check the privacy policy of the hotel with which you make a reservation, as
your personal information will be shared with that hotel, and may be subject to
a different privacy policy.
When you make a reservation at a property, your information is given ONLY to
that property. We do not share this information with any of our other
properties, or any advertiser or third party website associated with Discount
Hotel Reservations.
Here are some examples of the ways we use your information:
We use your IP address to help diagnose problems with our server, to administer
our website, and to make sure that you don't see the same advertisements over
and over again. IP addresses, etc. are not linked to personally identifiable
information.
A "cookie" file is a data file written to your hard drive when
visiting a site. Presently, Discount Hotel Reservations does not employ the use
of cookies.
We use customer contact information from the registration form to send you
tailored information about interests that you have indicated and promotional
materials from time to time. Your contact information is also used to contact
you when necessary, such as informing you of updates to our site and alerting
you to special offers from us or our advertisers. All information will be sent
from Discount Hotel Reservations, and may include offers from our advertisers.
Advertisers will not contact you directly. (Users may opt out of receiving
future mailings, if they wish to; please see the Choice/Opt Out and
Correct/Update section below.)
We use customer contact
information from the email newsletter signup to send you detailed newsletters
highlighting current deals you may be interested in based upon your previous
use. (Users may opt out of receiving
future mailings, if they wish to; please see the Choice/Opt Out and
Correct/Update section below.)
Our site uses billing information (like credit card numbers) only to bill a
user for services he or she orders. We use a credit card processing company to
bill users for goods and services. This company does not retain, store or use
personally identifiable information for any secondary purposes.
If we are going to use your personally identifiable information in a manner
different from that stated at the time of collection we will notify you via
email. You will have a choice as to whether or not we use your information in
this different manner.
Other Privacy Issues
Here are a couple of other things we thought you'd like to know:
This site contains links to other sites. Discount Hotel Reservations cannot
take responsibility for the privacy practices or the content of the sites we
link to.
We also enable users to email pages of our web site to third parties. This
email will contain a link to the Discount Hotel Reservations website. No
further emails will be sent unless they OPT IN to receive email from us.
Choice/Opt Out and Correct/Update
Our site provides users the opportunity to opt out of receiving communications
from us. We offer this in our first status check email to you as well as all
subsequent emails.
You can also ask us to remove, change, or modify your information from our
databases in one of the following ways:
- Send email to contact@discounthotelreservations.net
- You can also unsubscribe
to the emails by clicking on "Reply."
Contacting the Website
If you have any questions about this privacy statement, the practices of this
site, or your dealings with this site, please feel free to contact us! You can
reach us in any of the following ways:
- Send email to contact@discounthotelreservations.net
- Use the contact form at the bottom of this page
Legal Disclaimer
Though we make every effort to preserve user privacy, we may need to disclose
personal information when required by law wherein we have a good-faith belief
that such action is necessary to comply with a current judicial proceeding, a
court order or legal process served on our Web site.
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| Terms Of Service |
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This website, and the services herein, is offered exclusively by Discount Hotel
Reservations and/or its various third party providers and distributors. Its
offer of such services are conditioned on the user's ("User") acceptance of the
terms and conditions set forth herein and on other pages of this web site
("Site"). By accessing and using this Site or any of its services, User shall
be deemed to have agreed to all the terms, conditions, and notices in this Site
("Agreement") without modification. |
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Terms of
Service
AGREEMENT BETWEEN CUSTOMER AND DISCOUNT
HOTEL RESERVATIONS
This Web site is offered to you, the customer, conditioned on your
acceptance without modification of the terms, conditions, and notices contained
herein. Your use of this Web site constitutes your agreement to all such terms,
conditions, and notices.
PERSONAL AND NONCOMMERCIAL USE LIMITATION
This Web site is for your personal and noncommercial use. The content and
information on this Web site (including, without limitation, price and
availability of travel services), as well as the infrastructure used to provide
such content and information, is proprietary to Discount Hotel Reservations or
its suppliers and providers. Accordingly, as a condition of using this Web
site, you agree not to use this Web site or its contents or information for any
commercial or non-personal purpose (direct or indirect). While you may make
limited copies of your travel itinerary (and related documents) for travel or
services purchased through this Web site, you agree not to modify, copy,
distribute, transmit, display, perform, reproduce, publish, license, create
derivative works from, transfer, or sell or re-sell any information, software,
products, or services obtained from this Web site. In addition, whether or not you
have a commercial purpose, you agree not to:
(i) access, monitor or copy any content or information of this Web site using
any robot, spider, scraper or other automated means or any manual process for
any purpose without express written permission Discount Hotel Reservations;
(ii) violate the restrictions in any robot exclusion headers on this Web site
or bypass or circumvent other measures employed to prevent or limit access to
this Web site;
(iii) take any action that imposes, or may impose, in the discretion of
Discount Hotel Reservations, an unreasonable or disproportionately large load
on the Discount Hotel Reservations infrastructure; or
(iv) deep-link to any portion of this Web site (including, without limitation,
the purchase path for any travel services) for any purpose without express
written permission of Discount Hotel Reservations.
COPYRIGHT AND TRADEMARK NOTICES
All contents of this Web site are: ©2004 Discount Hotel Reservations all rights
reserved. Other product and company names mentioned herein may be the
trademarks of their respective owners.
LIABILITY DISCLAIMER
THE INFORMATION, SOFTWARE, PRODUCTS, AND SERVICES PUBLISHED ON THIS WEB SITE
MAY INCLUDE INACCURACIES OR TYPOGRAPHICAL ERRORS. IN PARTICULAR, DISCOUNT HOTEL
RESERVATIONS. AND ITS AFFILIATES DO NOT GUARANTEE THE ACCURACY OF, AND DISCLAIM
LIABILITY FOR INACCURACIES RELATING TO THE INFORMATION AND DESCRIPTION OF THE
HOTEL, CAR AND OTHER TRAVEL PRODUCTS DISPLAYED ON THIS WEBSITE (INCLUDING,
WITHOUT LIMITATION, PHOTOGRAPHS, LIST OF HOTEL AMENITIES, GENERAL PRODUCT
DESCRIPTIONS, ETC.), MUCH OF WHICH INFORMATION IS PROVIDED BY THE RESPECTIVE
SUPPLIERS. HOTEL RATINGS DISPLAYED ON THIS WEBSITE ARE INTENDED AS ONLY GENERAL
GUIDELINES, AND DISCOUNT HOTEL RESERVATIONS AND ITS AFFILIATES DO NOT GUARANTEE
THE ACCURACY OF THE RATINGS. CHANGES ARE PERIODICALLY ADDED TO THE INFORMATION
HEREIN. DISCOUNT HOTEL RESERVATIONS, ITS AFFILIATES, AND/OR THEIR RESPECTIVE
SUPPLIERS MAY MAKE IMPROVEMENTS AND/OR CHANGES ON THIS WEB SITE AT ANY TIME.
DISCOUNT HOTEL RESERVATIONS, ITS AFFILIATES, AND/OR THEIR RESPECTIVE SUPPLIERS
MAKE NO REPRESENTATIONS ABOUT THE SUITABILITY OF THE INFORMATION, SOFTWARE,
PRODUCTS, AND SERVICES CONTAINED ON THIS WEB SITE FOR ANY PURPOSE, AND THE
INCLUSION OR OFFERING FOR SALE OF ANY PRODUCTS OR SERVICES ON THIS WEB SITE
DOES NOT CONSTITUTE ANY ENDORSEMENT OR RECOMMENDATION OF SUCH PRODUCTS OR
SERVICES DISCOUNT HOTEL RESERVATIONS OR ITS AFFILIATES.. ALL SUCH INFORMATION,
SOFTWARE, PRODUCTS, AND SERVICES ARE PROVIDED "AS IS" WITHOUT
WARRANTY OF ANY KIND. DISCOUNT HOTEL RESERVATIONS, ITS AFFILIATES, AND/OR THEIR
RESPECTIVE SUPPLIERS HEREBY DISCLAIM ALL WARRANTIES AND CONDITIONS WITH REGARD
TO THIS INFORMATION, SOFTWARE, PRODUCTS, AND SERVICES, INCLUDING ALL IMPLIED
WARRANTIES AND CONDITIONS OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE,
TITLE, AND NONINFRINGEMENT.
THE, HOTELS AND OTHER SUPLIERS PROVIDING TRAVEL OR OTHER SERVICES FOR DISCOUNT
HOTEL RESERVATIONS ARE INDEPENDENT
CONTRACTORS AND NOT AGENTS OR EMPLOYEES OF DISCOUNT HOTEL RESERVATIONS OR ITS
AFFILIATES. DISCOUNT HOTEL RESERVATIONS
AND ITS AFFILIATES ARE NOT LIABLE FOR THE ACTS, ERRORS, OMISSIONS,
REPRESENTATIONS, WARRANTIES, BREACHES OR NEGLIGENCE OF ANY SUCH SUPPLIERS OR
FOR ANY PERSONAL INJURIES, DEATH, PROPERTY DAMAGE, OR OTHER DAMAGES OR EXPENSES
RESULTING THEREFROM. DISCOUNT HOTEL RESERVATIONS AND ITS AFFILIATES HAVE NO LIABILITY AND WILL
MAKE NO REFUND IN THE EVENT OF ANY DELAY, CANCELLATION, OVERBOOKING, STRIKE,
FORCE MAJEURE OR OTHER CAUSES BEYOND THEIR DIRECT CONTROL, AND THEY HAVE NO
RESPONSIBILITY FOR ANY ADDITIONAL EXPENSE, OMISSIONS, DELAYS, RE-ROUTING OR
ACTS OF ANY GOVERNMENT OR AUTHORITY.
IN NO EVENT SHALL DISCOUNT HOTEL RESERVATIONS , ITS AFFILIATES, AND/OR THEIR
RESPECTIVE SUPPLIERS BE LIABLE FOR ANY DIRECT, INDIRECT, PUNITIVE, INCIDENTAL,
SPECIAL, OR CONSEQUENTIAL DAMAGES ARISING OUT OF, OR IN ANY WAY CONNECTED WITH,
THE USE OF THIS WEB SITE OR WITH THE DELAY OR INABILITY TO USE THIS WEB SITE,
OR FOR ANY INFORMATION, SOFTWARE, PRODUCTS, AND SERVICES OBTAINED THROUGH THIS
WEB SITE, OR OTHERWISE ARISING OUT OF THE USE OF THIS WEB SITE, WHETHER BASED
ON CONTRACT, TORT, STRICT LIABILITY, OR OTHERWISE, EVEN IF DISCOUNT HOTEL
RESERVATIONS, ITS AFFILIATES, AND/OR THEIR RESPECTIVE SUPPLIERS HAVE BEEN
ADVISED OF THE POSSIBILITY OF DAMAGES. BECAUSE SOME STATES/JURISDICTIONS DO NOT
ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL
DAMAGES, THE ABOVE LIMITATION MAY NOT APPLY TO YOU.
INDEMNIFICATION
You agree to defend and indemnify Discount Hotel Reservations, its affiliates,
and/or their respective suppliers and any of their officers, directors,
employees and agents from and against any claims, causes of action, demands,
recoveries, losses, damages, fines, penalties or other costs or expenses of any
kind or nature including but not limited to reasonable legal and accounting
fees, brought by
(i) you or on your behalf in excess of the liability described above; or
(ii) by third parties as a result of
(a) your breach of
these Web Site Terms, Conditions and Notices or the documents referenced
herein;
(b) your violation of any law or the rights of a third party; or
(c) your use of this Web site.
NO UNLAWFUL OR PROHIBITED USE
As a condition of your use of this Web site, you warrant that you will not use
this Web site for any purpose that is unlawful or prohibited by these terms,
conditions, and notices.
LINKS TO THIRD-PARTY SITES
This Web site may contain hyperlinks to Web sites operated by parties other
than Discount Hotel Reservations. Such hyperlinks are provided for your
reference only. Discount Hotel Reservations does not control such Web sites and
is not responsible for their contents or your use of them. Discount Hotel
Reservations inclusion of hyperlinks to such Web sites does not imply any
endorsement of the material on such Web sites or any association with their
operators.
TERMS, CONDITIONS AND WARRANTIES
Tax Recovery Charge
The tax charge on Exclusive Deal hotel transactions is a recovery of all applicable
transaction taxes (e.g. sales and use, occupancy, room tax, excise tax, value
added tax, etc) that Discount Hotel Reservations pays to the vendors (e.g.
hotels, etc.) in connection with your travel arrangements.
Discount Hotel Reservations is not the vendor collecting and remitting said tax
to the applicable tax authorities. The vendors bill all applicable taxes to
Discount Hotel Reservations and Discount Hotel Reservations remits such tax
directly to the vendor. Discount Hotel
Reservations is not a co-vendor associated with the vendor with whom we book or
reserve our customer's travel arrangements.
Taxability and the appropriate tax rate vary greatly by location. Discount
Hotel Reservations actual tax cost paid to the vendor may vary from the tax recovery
charge, depending upon the rates, taxability, etc. in effect at the time of the
actual use of the hotel by our customer.
Service Fee
These fees cover the costs incurred by Discount Hotel Reservations in servicing
your travel reservation.
MODIFICATION OF THESE TERMS AND CONDITIONS
Discount Hotel Reservations reserves the right to change the terms, conditions,
and notices under which this Web site is offered and you agree to accept and be
bound by those terms, conditions, and notices that are in effect at the time of
your use of Discount Hotel Reservations Website and facilities.
GENERAL
This agreement is governed by the laws of the State of New York, USA. You
hereby consent to the exclusive jurisdiction and venue of courts in Nassau County, New York, USA, in all disputes arising out of or relating to the use of this
Web site. Use of this Web site is unauthorized in any jurisdiction that does
not give effect to all provisions of these terms and conditions, including,
without limitation, this paragraph.
You agree that no joint venture, partnership, employment, or agency
relationship exists between you and Discount Hotel Reservations as a result of
this agreement or use of this Web site.
Discount Hotel Reservations performance of this agreement is subject to
existing laws and legal process, and nothing contained in this agreement is in
derogation of Discount Hotel Reservations right to comply with law enforcement
requests or requirements relating to your use of this Web site or information provided
to or gathered by Discount Hotel Reservations with respect to such use.
If any part of this agreement is determined to be invalid or unenforceable
pursuant to applicable law including, but not limited to, the warranty
disclaimers and liability limitations set forth above, then the invalid or
unenforceable provision will be deemed superseded by a valid, enforceable
provision that most closely matches the intent of the original provision and
agreement shall continue in effect.
This agreement (and any other terms and conditions referenced herein)
constitutes the entire agreement between the customer and Discount Hotel
Reservations with respect to this Web site and it supersedes all prior or
contemporaneous communications and proposals, whether electronic, oral, or
written, between the customer and Discount Hotel Reservations with respect to
this Web site. A printed version of this agreement and of any notice given in
electronic form shall be admissible in judicial or administrative proceedings
based upon or relating to this agreement to the same extent and subject to the
same conditions as other business documents and records originally generated
and maintained in printed form.
Fictitious names of companies, products, people, characters, and/or data
mentioned herein are not intended to represent any real individual, company,
product, or event.
Any rights not expressly granted herein are reserved.
USE OF TRAVEL AGENT AREA
The Discount Hotel Reservations Travel Agent feature of this Web site is provided
solely to assist customers in determining the availability of travel-related
goods and services and to make legitimate reservations or otherwise transact
business with suppliers, and for no other purposes. You warrant that you are at
least 18 years of age and possess the legal authority to enter into this
agreement and to use this Web site in accordance with all terms
and conditions herein. You agree to be financially responsible for all of your
use of this Web site (as well as for use of your account by others, including,
without limitation, minors living with you). You agree to supervise all usage
of this Web site by minors under your name or account. You also warrant that
all information supplied by you or members of your household in using this Web
site is true and accurate. Without limitation, any speculative, false, or
fraudulent reservation or any reservation in anticipation of demand is
prohibited. You agree that the travel services reservations facilities of this
Web site shall be used only to make legitimate reservations or purchases for
you or for another person for whom you are legally authorized to act. You
understand that overuse or abuse of the travel services reservation facilities
of this Web site may result in you being denied access to such facilities.
Separate terms and conditions will apply to your reservation and purchase of
travel-related goods and services that you select. You agree to abide by the
terms or conditions of purchase imposed by any supplier with whom you elect to deal,
including, but not limited to, payment of all amounts when due and compliance
with the supplier's rules and restrictions regarding availability and use of
fares, products, or services. You understand that any violation of any such
supplier’s conditions of purchase may result in cancellation of your
reservation(s) or purchase, in your being denied access to any hotels, or
automobiles, in your forfeiting any monies paid for such reservation(s) or
purchase, and in Discount Hotel Reservations debiting your account for any
costs Discount Hotel Reservations incurs as a result of such violation. You
shall be completely responsible for all charges, fees, duties, taxes, and
assessments arising out of the use of this Web site.
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| Contact Us |
If you have any questions or comments regarding this web site,
please feel free to contact us!
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customer sign-in
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e-mail deals |
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